Of course! The choice is entirely yours. Among the active countries, you can decide where to use D2C Customs as you prefer.

The management fee applies only to the taxable amount of the product sold and managed through D2C Customs. Therefore, it only applies to the countries you have chosen to enable with Direct from Italy. Remember an essential feature: you decide whether the management fee is absorbed by the company or passed on to the end customer as part of the shipping cost.

All Direct from Italy plans always include our PAD order management system, a simple, lightning-fast, and intuitive tool that provides instant customs duty quotes and allows orders to be finalized immediately — maximizing impulse purchases from private customers with full customs compliance and automated logistics management. With PAD, you can keep all your orders under control, whether they come from remote sales or in-store purchases, thanks to a centralized management dashboard.

Starting from the Standard License, you can also integrate D2C Customs directly into your own e-commerce site or Wine Club: the system is invisible to your customers and activates only to automatically calculate customs duties at checkout.

Alternatively, you can enable the Direct from Producer module, which lets your customers place orders independently in-store through a dedicated self-order system. Discover it now: Direct from Producer

D2C Customs enables you to be completely independent in managing your direct-to-consumer sales to private customers abroad.

The system allows you to easily and automatically manage: customs paperwork, calculations of tax and customs duties, and shipping costs for your alcoholic beverages. This way, you can open a direct sales channel to your customers without needing importers or tax warehouses at the destination.

Excise duties, tariffs, and VAT at destination (according to OSS regulations for the EU) will no longer be an obstacle to your sales, as they will be quoted directly in your e-commerce cart and clearly presented to your end customer. The system will connect you directly to customs and integrated logistics.

You won’t need to establish customs relationships with each individual country you want to target, nor handle customs clearance because we will take care of it for you.

This way, in addition to saving a lot of time and resources, you will have made the entire process practical and automatic.

From your online e-commerce site (starting from the Standard License), on your international Amazon storefronts (for EU Sellers only), or even by turning your e-commerce into a system to receive orders directly at your winery with on-site payment!

Potentially, you can use it on any device with an internet connection, and it can also be made available directly to your customers — for example, by providing a tablet in-store.

The payment comes from the customer directly to YOU, without any type of intermediary, already including all customs, tax duties, and shipping costs.

You are free to manage the sale and payment using your preferred methods.

If the customer orders online, you will receive the payment according to the payment methods you have already set up. If you also use the system at the point of sale, you can receive payments directly in cash or via POS from your customer.

NOTHING! Everything remains the same; the D2C Customs Plug-in integrates completely transparently and will only activate at the checkout phase to show your customer the quote for excise duties, tariffs, VAT (at destination according to OSS regulations), and shipping costs.

You can choose how to display costs and customs duties; whether aggregated in a single item or separately.

Wine, beer, spirits, intermediate products, food, juices, oil, gadgets, merchandising, special boxes, bundles – sell what you want, where you want, with no quantity limits.

Need to manage all types of alcoholic beverages simultaneously? Request the MAGNUM or JEROBOAM version.

You won’t have to manage any customs bureaucracy or contact any courier.

All you need to do is properly pack the box with certified packaging and apply the shipping label that you will automatically receive via email from our integrated logistics.

All documentation will indeed be managed by our system along with logistics.

By default, we organize direct pickup at the winery, with no additional cost.

Alternatively, you have the option to request outsourcing and picking packing through the logistics connected to our system with the PRO, PLUS, and ENTERPRISE versions.

For sales abroad, it is used exclusively for sales to private customers D2C (direct-to-consumer).

If you sell in Italy, you can target both businesses and private customers.

Yes, you can sell special bottles, wooden boxes, cartons, cans, and gift packages. Choose the license that best suits your needs.

You can request a personalized consultation by filling out the request form at the bottom of the page.

We are compatible with standard e-commerce platforms such as WordPress (WooCommerce), Shopify, Magento, TS Commerce, and Prestashop (available starting from the STANDARD License).

Alternatively, if your e-commerce is custom-built, we will provide you with API access for integration (available exclusively with the MAGNUM License).

The courier is automatically assigned by the system based on the destination selected by your customer.

Instructions for pickup and shipping label will be automatically sent to you via email after you place your order.

Of course! You can manage all your orders directly from our PAD control panel, a cloud-based system designed for the fast and efficient entry of orders received both in-store and remotely.

If you’re looking for an even more automated solution, we also offer a turnkey system to facilitate self-ordering for customers visiting your tasting room. This will help enhance the wine tourism experience and expand your business opportunities.

Additionally, with our management system, you can easily register orders received via email, centralizing all sales into a single tool.

Discover now: Direct from Producer